Smart Sheet Studio
Privacy Policy
Last updated: June 2026
1. Introduction
Welcome to Smart Sheet Studio. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and purchase our digital products.
Smart Sheet Studio is a UK-based business selling digital planners and templates. By using our website, you agree to the practices described in this policy.
If you have any questions about this policy or how we handle your data, please contact us at:
Email: ssheetstudio@gmail.com
Website: www.smartsheetstudio.com
United Kingdom
2. What Data We Collect
We collect the following types of personal data when you use our website:
2.1 Information You Provide
• Your name and email address when you make a purchase or sign up to our mailing list
• Payment information processed securely via our third-party payment provider (we do not store your card details directly)
• Any messages or enquiries you send us via our contact form or email
2.2 Information Collected Automatically
• Browsing and analytics data, including pages visited, time spent on the site, device type, browser, and IP address
• Cookie data — please see Section 7 for our full Cookie Policy
• Referral data showing how you arrived at our website.
3. How We Use Your Data
We use your personal data only for legitimate business purposes, including:
• To process and fulfil your orders and deliver your digital downloads
• To send you order confirmation and purchase receipts via email
• To respond to your customer service enquiries
• To send you marketing emails and updates about new products — only if you have opted in
• To analyse how our website is used so we can improve your experience
• To comply with our legal obligations under UK law
We will never sell, rent, or share your personal data with third parties for their own marketing purposes.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we rely on the following legal bases to process your data:
• Contract — to fulfil your order and deliver your purchase
• Legitimate interests — to improve our website and understand how it is used
• Consent — to send you marketing emails (you can withdraw consent at any time)
• Legal obligation — where we are required to retain data by law
5. Payment Information
All payments made through our website are processed securely by a third-party payment provider. We do not store, access, or process your full card details at any point. Your payment data is handled in accordance with PCI-DSS standards by our payment processor.
We retain a record of your transaction (order amount, date, and product purchased) for accounting and legal purposes.
6. Who We Share Your Data With
We only share your personal data with trusted third parties where necessary to run our business. These include:
• Payment processors — to securely handle your transaction
• Email service providers — to send transactional and marketing emails
• Analytics providers (such as Google Analytics) — to understand website usage
• Website hosting providers — to operate and maintain our website
All third-party providers are required to handle your data securely and in compliance with UK data protection law. We do not transfer your data outside the UK or European Economic Area (EEA) without ensuring appropriate safeguards are in place.
7. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience and gather analytics data.
We use the following types of cookies:
• Essential cookies — required for the website to function correctly
• Analytics cookies — to track visitor behaviour and improve our site (e.g. Google Analytics)
• Preference cookies — to remember your settings and choices
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
8. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes it was collected, or as required by law:
• Order and transaction records are kept for 6 years in line with HMRC requirements
• Email marketing data is kept until you unsubscribe or withdraw consent
• Analytics data is retained in aggregated, anonymised form
Once data is no longer needed, it is securely deleted or anonymised.
9. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
• Right to access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to us processing your data for marketing purposes
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at hello@smartsheetstudio.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you believe your data has been mishandled.
10. Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. These include:
• Secure HTTPS encryption across our website
• Restricted access to personal data within our business
• Use of reputable, security-compliant third-party service providers
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us.
11. Children's Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the 'Last updated' date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website following any updates constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please get in touch:
Email: ssheetstudio@gmail.com
Website: www.smartsheetstudio.com
We aim to respond to all enquiries within 5 working days.